In the last decade, and especially after the corona pandemic, the purchasing behavior of consumers has changed radically. E-commerce has also dominated other sectors that until now primarily worked in traditional ways. The shift of consumers to electronic media is revolutionizing logistics and the supply chain. What do consumers expect from businesses?

In the last decade, and especially after the coronavirus pandemic, the buying behaviour of savvy consumers has changed radically.

E-commerce has dominated other sectors that until then primarily worked in traditional ways. The consumer shift to electronic media is revolutionizing logistics and supply chain.

What do consumers expect from businesses?

Consumers expect faster delivery times, lower costs and a higher level of service. Of course, companies need the same from their suppliers to make the chain work.

Companies need to adapt their traditional strategies and integrate new technologies and invest in more efficient organisation through smart systems to remain competitive.

What are the key changes in logistics and supply chain due to e-commerce?

Modern e-commerce companies now rely on sophisticated logistics and supply chain networks to meet the needs of their customers.

These networks include intelligent management programs , machine learning, artificial intelligence and automation.

Changes in the transport and storage of goods.

A major change in the transportation and storage of goods due to e-commerce is the shift to shorter and more frequent deliveries.

Through digital tracking devices and smart storage technologies, businesses can optimize their supply chain processes, and respond to new data, reducing costs, minimizing delays and maximizing consumer satisfaction. The value of information!

The use of big data and analytics has enabled companies to have better control over their products and respond quickly to changes in supply and demand. They make smarter decisions about inventory and cost management. The results are now all measurable. All of the above, provided they have integrated management systems that can cope with the large volume of information. New opportunities for all those who evolve.

E-commerce has changed the way companies communicate with their customers. With social media, apps and the ease of accessing reviews, they are gaining information that helps them understand their customers’ needs more directly, easily and accurately. The final consumer experience improves and their trust increases.

Those who evolve and follow new data are more likely to have loyal customers.

Do you want to upgrade your services too?

Is it time to re-evaluate the way you work?

Contact us